Progress launched new troubleshooting answer, Fiddler Jam – Full-Stack Dev

Progress launched new troubleshooting answer, Fiddler Jam – Full-Stack Dev

Progress right now introduced the overall availability of Progress Telerik Fiddler Jam, designed to supply customers with a troubleshooting answer for help and development groups to handle buyer points remotely. 

With this launch, new options have develop into out there, resembling the choice for video recording, capturing occasions throughout a session recording, and masking delicate knowledge.

Progress Telerik Fiddler Jam works to supply help groups with a safe and streamlined course of to resolve points remotely with out requesting additional data or a reliance on further tooling. The product permits non-technical finish customers to isolate points by capturing HTTP(S) community logs, community exercise, console logs, and screenshots inside the buyer’s personal atmosphere after which sharing them with help and development groups.

The highlights of this launch embrace

  • The flexibility to document video of the top consumer’s browser tab whereas capturing a session which can be saved securely and simply accessible via the Fiddler Jam portals.
  • Seize a number of kinds of occasions carried out by the top consumer throughout a session recording, together with click on, double click on, navigated to, and extra. As well as, Fiddler Jam can seize native and session storage particulars to supply help engineers with related insights.
  • Lastly, Fiddler Jam permits customers to masks delicate knowledge with its recognition capabilities, differentiating between delicate and non-sensitive knowledge that’s pertinent to the reported bug. 

Fiddler Jam additionally compliments Fiddler In all places, the web debugging proxy that assists organizations in capturing all HTTP(S) between a pc and the web from any browser on any system. 

“One of many actual worth propositions of the product is lowering friction and offering context with regard to any type of drawback,” mentioned Stephen Applebaum, Director of Know-how Operations, Middle for the Collaborative Classroom. “Fiddler Jam’s skill to report on the community, the native occasion and the end-user OS is instrumental to triage whether or not a difficulty is server facet or consumer facet.”

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